Return & Refund Policy
At Michael Steven Forrest LLC , your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your item. To be eligible:
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The item must be unused, in its original packaging, and in the same condition you received it.
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Proof of purchase (order confirmation or receipt) is required.
To start a return, please contact our support team at [your support email].
Non-Returnable Items
Certain items are not eligible for return, including:
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Items marked as final sale
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Used or damaged items due to misuse
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Products missing original packaging or accessories
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping costs (if applicable) are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item, please contact us with photos or a description of the issue.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company (it may take time before your refund is officially posted).
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Contact your bank (processing time varies).
If you’ve done all of this and still have not received your refund, please contact us.